Privacy Policy

All courses and services offered by TFA Education are subject to the Terms & Conditions listed below.


Payment

Payments can be made via Debit/Credit Card or PayPal. Upon receiving payment for your chosen course with TFA Education, you will receive an e-mail with instructions on how to access your course material and commence learning.


Completion of the Course and Certificate

Courses are graded through continuous assessment. One of our experienced academic TEFL staff will grade your work and provide assistance when you need it. Your finished course will be graded with a A, B or Pass mark. Upon successful completion of the course you will receive a certificate and a written assessment.


Failing the Course

For each assignment and test as part of an online course, you will have a total of three attempts to achieve a pass grade. If you fail the assignment or test, you will fail the course.

Attendance at Day 1 & Day 2 of in-class training is compulsory for trainees enrolled in a combined or standalone in-class course. Failure to attend any day will result in course fail.


TEFL Tutor

One of our TEFL Tutors will be assigned to you for an online course. If you require any assistance, you can make contact with them by e-mail at stage while enrolled in the course. For any general assistance required, your trainer will respond to you within 48 hours – 5 days from Monday – Friday. Assignments require feedback from your tutor and they will respond within 5 days Monday-Friday with assignment feedback. We will not be held responsible if a tutor is not in a position to provide you with feedback or marks within 5 working days.


Prices

TFA Education reserves the right to modify any prices, services or other specifics at TFA Education at any time.


Non-native Speakers

Non-native English speakers must have a minimum of a B2 level of English on the Common European Framework of Reference for Languages to enrol in a course. During your course, if your tutor makes a decision that you do not possess a satisfactory command of the language they will refer your case to our Academic Director for a review of your performance and to make a decision on whether or not you will be allowed to continue the course. If the Academic Director finds that your English level is not sufficient to meet the demands of the course, you may not be allowed to continue further and you a refund will not be provided.


Cancellation & Refund Policy


Online courses

We will provide a full refund if you decide not to move forward with an online course provided you notify us of your decision within 7 days from the date of purchase. Refunds will be paid within 14 days.


Weekend courses

TFA Education reserves the right to change or cancel the course at any time. We reserve the right to change the course content or the date of the course, the course tutor or timetable. If an in-class course is cancelled due to the minimum number of students required not being met or our trainer not being available due to sickness or emergency, we will reschedule your course for the next earliest available training date. If you are unable to attend the next available training date we will not be in a position to provide a refund.


Complaints

All complaints should be made in writing and submitted by email to info@tfa-academy.com


Data Protection

Upon enrolment in any course you will be required to provide certain basic personal information. In accordance with date protection guidelines this data will not be shared with any third party without your permission.


Acceptance of Terms and Conditions

By ticking the relevant box on the website when enrolling you are agreeing to accept all these conditions.

Hard Copy Certificate

A PDF certificate of completion will be sent to you via email within 5-15 days after you confirm your completion of the course. A hardcopy of the certificate can be provided where required at an additional cost of €30 plus associated shipping costs.



Terms of Job Placement

TFA Education does not guarantee a job placement for any course participant enrolled in our courses and does not provide any contracts whatsoever for teaching positions abroad, should you choose to pursue a teaching position yourself.


Any positions referred to in our website are for information purposes only and any job related information provided by TFA Education on our website or throughout the duration of a course is again for information purposes only.



Release of Liability

In no case shall TFA Education be liable for any loss, injury or damages and you hereby release TFA Education and its employees, agents, volunteers, officers, directors and representatives (each, a "Releasee") from any and all injuries, deaths, losses, liabilities, damages, claims, actions, suits and judgments whatsoever including costs, expenses and attorney fees (collectively, "Claims") that you may have now or in the future, directly or indirectly, arising from, connected with or related to you job or in relation to any other service or course we provide.


By participating in any of our programmes you hereby grant full permission to TFA Education to make use any photographs, video material, website images, recordings, feedback or comments or any other record of the program made by us or yourself make for the purposes of our own commercial advertising, marketing or promotional material without the need for consent.


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